Digital Downloads
- Delivery: Digital downloads will be available for immediate download after purchase. You will receive an email with a link to download the file(s).
- No Refunds: Due to the digital nature of these products, we cannot offer refunds for digital downloads once they have been purchased.
- File Access: You are responsible for ensuring you have the necessary software and hardware to access and use the digital downloads.
Physical Items
Shipping:
- Domestic Shipping: We offer free shipping over $79 for domestic orders within Australia.
- International Shipping: Please contact us first before ordering from us. Please note that international shipping times and costs may vary depending on your location.
- Shipping Times: We use Australia Post for most of our orders and we ship our orders from our warehouse in Sydney. Please refer Australia Post website for Estimated shipping times. Please note that these are estimates and actual shipping times may vary.
- Shipping Costs: Shipping costs will be calculated at checkout based on the weight and destination of your order.
Returns:
- Return Window: You may return physical products within [number] days of receiving them.
- Return Conditions: Items must be returned in their original condition, unused and undamaged.
- Return Shipping: You are responsible for the cost of return shipping.
- Refunds: Refunds will be issued to the original method of payment once the returned item is received and inspected.
- Exceptions: Certain items, such as personalized items or perishable goods, may not be eligible for return.
Lost or Damaged Packages:
- Lost Packages: If your package is lost, please contact us within 30 days of the expected delivery date. We will investigate the matter and reship the order if necessary.
- Damaged Packages: If your package arrives damaged, please contact us immediately and provide photographic evidence of the damage. We will arrange for a replacement or refund.